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외국계 기업의 모바일 선두주자 고객센터의 QA part를 운영할 수 있는, 능력있는 QA를 모집합니다.
기타 채용관련문의는 hr_tels@pccw.com로 메일주시기 바라며(한국어,영어 가능), 열정적이고 능력있는 경력자분들의 많은 관심과 지원을 바랍니다.
[회사소개]
PCCW Limited (PCCW) is the holding company of HKT Group Holdings Limited, Hong Kongs premier telecommunications provider and a world-class player in information and communication technologies. PCCW also holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited.
The Group employs a total of 16,200 staff. It is headquartered in Hong Kong and maintains a presence in Europe, the Middle East, Africa, the Americas, mainland China and other parts of Asia.
[업무내용]
• To test new tech & validate product knowledge based on product roadmap and local operator’s settings, networking, or local 3rd party applications.
• To be responsible for technical issue handling & technical escalations.
• To create and conduct the new product & on-going product training material or technical document delivery.
• To conduct the marketing/industry benchmark Product Issue & Customer insight
• To conduct the call monitoring and coaching to team members
• To solve the customers’ issues precisely and effectively through phone calls if needed.
• To be engage in knowledge management and enhance support competency.
• Other task assigned by immediate supervisor
[자격조건]
- 영어 및 외국어 가능자 우대
- 해외여행에 결격사유가 없는 자
• Korean( 한국국적)
• University degree or college degree is compulsory, with 2 years relevant experience preferred
• Fluent English writing and speaking.
• Knowledge on mobile products with industry know-how
• Spirit of teaming while being able to work independently and efficiently
• Good communication skills
• Good computer skills
• Experience of quality control
• Interest in new tech
• More than 2 years’ call center technical support experience in either handset manufacturer or telecom operator is a plus.
[제출서류]
- 이력서
- 자기소개서
- 면접 합격 후 추가 제출서류 추후 통보.
- 이력서에 응시분야,연락처,희망연봉 기재
- 제출한 서류는 일체 반환하지 않음
[전형방법]
- 서류전형
- 면접전형
- 임원면접
- 서류전형 합격자에 한해 면접일 개별 통보
[마감일]
2009년 2월 20일 (금)
[담당자]
Maggie / HR Manager
Hr_tells@pccw.com
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