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5Ҵʥ归




̸ (ѱ)      1990-1-19
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2005 ~ 2008 1
2008 ~ 2012 辽宁Ρ学 辽宁Ρ学

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1.负责货ڪԲ跟񡣻
2.协调处货ڪԲ异ȣ
3.沟壬较处与߾户问题
4.办软죨excel/word£
5.开场调查场应调研ء维护户ӣ
6.另担当负责订单级/ʥ紧况与户实时进订单协调户满

EXPERIENCE CISCO SYSTEMS @ DHL SUPPLY CHAIN PTE LTD
Order Management Specialist 09, 2014 – 05, 2018

? Performed inbound and outbound calls to professionally perform excellent customer service, ensuring order request are processed and issues are resolved both promptly and thoroughly.
? Provided quality service and outstanding support in different areas including but not limited to: order management, entitlement check, escalation calls, and back orders for Korea based customers and also servicing APAC, US and EMEA regions.
? Worked closely with duty managers for bulk orders exceptional approval to avoid contract abuse and discrepancy cases. Also communicated with account managers regarding contract renewal and extension, as well as reviewing issues on serial numbers and entitlements.
? Performed data mining on exceptional cases and report to higher management to obtain approval for non-contracted and expired network service device to be serviced.
? Worked closely with operations and courier to process urgent shipment and acting as a control tower between logistics team and engineers, to ensure the shipment is expedited and delivered within the SLA and maintained standard quality of service.
? Managed email correspondence in a timely fashion to ensure queries, orders, and escalations are attended within a reasonable time frame.
? Cultivated and retained healthy relation with Cisco customers, couriers, managers and staff.
? Managed ad-hoc duties and acted as backup agent for unattended cases.
? Recognized by Cisco for providing excellent and highly satisfactory performance during call reviews.
? Awarded as second placer for Cisco Innovation and Process Improvement Competition.



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归 2013Ҵ-2018Ҵ ʥ学习//优势语韩语׵畅 Ϲ100˭业经历
2018Ҵ7国寻ϴ国内发会Ѣ间稳国们语际进巩ͳ语߾优势

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认真负责积极动ұ劳较˭组织压实际动团队协꣬应种环ѣ并顣语达沟际懂时间ԣ并ʦ过学习经验教训断̭励
η论识结构ͳ并运实际飻语础识较扎实学与实际运联ͧ来
 
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